Client Testimonial About Recent BMW Sales Experience at East Bay BMW in Pleasanton

"Again, here I am writing you an email, about your excellent team!!!! Yes, I came back to buy a 5 Series BMW for my wife! We just love it! You have the best sales people I have ever seen or met, the experience is kept so positive and enjoyable. Your finance team is also very helpful and friendly. Again, many thanks for the opportunity to do business, I will return again and again, but now it will be in about 3 years when I turn in my lease and get another. Again, I can't say it enough, your team is fabulous, even with the economic climate, your team is so positive and helpful!

Thanks so much for everything!"

Steven Scott
East Bay BMW Client



Steven Scott purchased 2009 BMW 528i on February 23, 2009

BMW Z4 Roadster--Customer Testimonial to East Bay BMW's General Manager

Dear Donna,

First, I would love to compliment you on your Internet site. I really wasn't looking to buy a new car as my 325i was only 2 years old. But, you know how it is to go shopping! I was looking for a Z4 (yes, it's my mid-life crisis!) and I logged on to your certified pre-owned list and fell in love with a red Z4. Whoever you have taking pictures and displaying your autos deserves big kudos from me! The displays were absolutely beautiful.

Well, once I saw the red Z4, I talked my husband into taking me for a motorcycle ride and it just happened to be in your area so, I asked him to stop by to see it. Honestly, I had no intention of really buying it, I just wanted to see it. We stopped by this past Monday and met with Jay. My husband, Dave, took it for a test ride. As I was in my motorcycle clothes and it's just a hassle to breath in them, let alone try to get into a sports car, I passed on a test ride. But, the fever was building. I came back on Tuesday and was greeted by John Wolff.

Wow, you really have a great salesman in John! He really doesn't live up to the bad reputation of a car salesman. He was professional, courteous, very knowledgeable, personable, funny, entertaining and extremely helpful. We negotiated a little on Tuesday but there were some issues we needed to work out (such as talking my husband into letting me buy it!). I called John on Tuesday evening because I was concerned about a service issue, I wanted to be sure my Blackberry was going to integrate with the car, wanted the price to come down a little, etc. First thing Wednesday morning John called me with the answers. He had taken his own Blackberry and set it up to be sure mine would work. He handled the service issue with the service department and gave me the good news the price was dropped. I was so impressed he called me back with such promptness and knowledge. I absolutely love great customer service. So, it was a deal I really wanted.

I came back to the dealership that afternoon so I could get up to speed with the functions of the car. John spent a lot of time with me teaching me the functions. I was amazed he really knew the car, inside and out. I purchased my 325i from Neda in Beverly Hills however, John was the most knowledgeable salesman, negotiator and teacher all in one and I really appreciated him spending so much time teaching me. My husband and I both really enjoyed his service and appreciated his honest integrity thought the process.

Once the finance part of the deal was ready, we had the pleasure of working with John French. As John and my husband are both motorcycle enthusiasts, we all got along great. John was very helpful, entertaining and made the finance part of the deal very enjoyable. Then, he asked us to wait, and came back to give us a couple of key fobs. Wow, that was great and we appreciated his kindness.

By the time we were done with finance, it was nearly 8 pm. I know John Wolff was supposed to be off by 4 and he was still there waiting for us and surprised us with the mats for the car. I honestly was amazed.

The part of the evening that I think I was most amazed with was John Wolff's courtesy in introducing Dave and I to Ray Briones. I'm not sure why this impressed me so much, but I was. I guess it was like bringing us into the Hendrix Auto family and I was genuinely touched by this gesture. It was late, I'm sure John wanted to get home, and yet he took the time to introduce us to his sales manager. And Ray was very kind, and told Dave and I that when we bring the car in for service to be sure and stop by to tell him hello. As Dave and Ray both own Ducati's, there was another nice bond formed.

Donna, I will tell everyone this story of what a GREAT experience we had with East Bay BMW, from the Internet, to John Wolff, to John French, to Ray Briones. You should be very proud of your staff and honored to have such dedicated, loyal and knowledgeable professionals working with you.. Please be sure to let each of these gentlemen know how much we appreciated everything and also please give your Internet person our compliments. Please know that Dave and I will be very happy to recommend East Bay BMW to everyone.

Sincerely,

Shelley Crivello

East Bay BMW Client
Sept 5, 2008