2007 BMW M6 Convertible Service Customer Testimonial

"Alan Elias was my service advisor and he promptly greeted me when I got there. Surprisingly, he remembered my name and business, even though I have not been there for over a year. He offered me a loaner car which I greatly appreciated. I chose to wait in the customer area instead. I have to say I had an awesome productive time there. The furniture was very comfortable, the quiet and relaxing environment, the free Starbucks coffee, the bottled water, and internet service made my stay memorable."



"I was in the zone working on editing an internet sales letter, as the time flew by. The change of environment as well as the comfort of the location resulted very productive time. In fact I even joked to a few of my friends, that I might just stop there to get some work done every now and again."



"The only thing which would have made an great experience even better would have been a small desk or just a higher table, so a customer can place their laptop on to work if they wanted to."

"I teach small businesses how to take their businesses to the next level; I will be using your service department as an example of how to wow their customers. The service and the experience were the best I have had to date. Alan made me feel like part of the family. When my M6 was ready, Alan sensing that I might have been in a hurry, told me to just take off and they will mail me my boring paperwork later. Wow, no waiting in line at the cashier desk... I left a $20 tip just for a free oil change."

If this service is the new standard, i will be a customer for life,



Tommy Voris


Founder of ShiftSemiars.com

2006 BMW 530i Service Customer Testimonial

"I am an owner of a 2006 530i. I have it serviced at East Bay BMW regularly and am always treated like royalty when I am at the service center. You are receiving this letter now because Rich has gone above and beyond your normal excellence in customer care in the service department. The wheel on my car developed a crack in the rim and was leaking air slowly. The service rep on the initial call said it was due to road hazard and that BMW would not cover it, even though I hadn't even brought the car in yet for inspection. Rich called me back, apologized and asked me to bring the car in for inspection, after which it was determined to be a defect. Rich was so professional in his job that I felt compelled for the first time in my life, to write in and thank you all for the outstanding customer service he personifies. Thank you!"

Scott Fischer

2006 BMW 530i

2007 BMW 530i Purchase from East Bay BMW

"Our son was the first to purchase a BMW at the Pleasanton dealership and he was so pleased that he has since been instrumental in the purchase of BMW's there for his wife, his mother-in-law and his parents. His next career could be selling BMW's."

Ronald Solis
2007 BMW 530i Sedan

Help East Bay BMW; Help Those in Need

During our Year End Holiday Event we will be helping those in need. Join East Bay BMW to help local non-profit charities.

December 3-17
Drop of new unwrapped toys for the “Toys for Tots”
December 18-January 3
Donate new and gently worn warm coats

Stop by to drop off your cans, toys or coats — we're open 7 days a week! During the weekend we will have hot cider and cookies. Visit East Bay BMW located at 4350 Rosewood Drive, Pleasanton, CA 94588.

Listen to East Bay BMW's KKIQ Radio Specials

5 Second: BMW Joy Event

60 Second: BMW Joy Event - New BMWs

60 Second: BMW Joy Event - Certified Pre-owned BMWs