On February 24, 2012 BMW announced its annual Center of Excellence award winners, given to the top preforming dealerships in the U.S. Only thirty two of the three hundred and thirty eight BMW dealers nationwide achieved "2012 Center of Excellence" status based on high customer satisfaction, outstanding brand representation, operation excellence, and profitability.
“East Bay BMW of Pleasanton is pleased to announce that we are one of thirty-two dealers that have won the 2012 award,” explains Donna Gebers, General Manager of East Bay BMW. “This makes us the only BMW dealer in the United States to with this prestigious award 10 times – and we share that amazing honor with our wonderful customers, clients and with the vibrant community we serve.”
East Bay BMW continuously strives to prove sales leadership while achieving one of the highest levels of customer satisfaction. We have a commitment to excellence, both on the road and off, and that extends to the ownership experience.
Continuing with our mission to provide the absolute best customer service, we now offer our valued clients a customer loyalty program, which lives on our Facebook Page. Customers who like the East Bay BMW Facebook Page gets immediate access to exclusive event invitations, exciting BMW and East Bay BMW contests, specials, discounts, and promotions on service, parts, and sales – and they also are the first to know about upcoming models, and to get the scoop on the latest news at East Bay BMW and BMW USA.
“Our Facebook Customer Loyalty Program is just another step that we have made to continue to put our clients first,” explains Gebers. “We value them, think about them in everything that we do – and we are elated to be the only BMW dealership in the US to receive the Center of Excellence Award ten times.”
