East Bay BMW Receives 2009 Center of Excellence Award

BMW North America has recently announced their Best Dealerships in the US. With 338 BMW dealerships in the U.S, the choice can be difficult and with many dealers in your area this may make your decision easier.



31 out of 338 BMW dealers have been awarded the “2009 Center of Excellence Award” using the following criteria: customer satisfaction, brand representation, and operational excellence.





East Bay BMW Pleasanton CA
BMW of San Diego San Diego CA
Crevier BMW Santa Ana CA
South Bay BMW Torrance CA
Global Imports Atlanta GA
BMW of Dubuque Dubuque IA
Isringhausen Imports Springfield IL
Laurel BMW of Westmont Westmont IL
Basney BMW South Bend IN
Baron BMW Merriam KS
BMW Gallery Norwood MA
Erhard BMW of Bloomfield Hills Bloomfield Hills MI
Erhard BMW of Farmington Hills Farmington Hills MI
Bavarian Motor Village, Ltd. Shelby Township MI
Motorwerks BMW Bloomington MN
Hendrick BMW Charlotte NC
Flemington BMW Flemington NJ
BMW of Freehold Freehold NJ
Paul Miller BMW Wayne NJ
Hassel BMW Freeport NY
Wide World BMW Spring Valley NY
Towne BMW Williamsville NY
Voss Village BMW Dayton OH
Classic BMW Willoughby Hills OH
BMW of Tulsa Tulsa OK
Kuni BMW Beaverton OR
Daniels BMW Allentown PA
Rick Hendrick Imports Charleston SC
BMW of Austin Austin TX
Advantage BMW Houston TX
BMW of the Permian Basin Midland TX

BMW Z4 Roadster--Customer Testimonial to East Bay BMW's General Manager

Dear Donna,

First, I would love to compliment you on your Internet site. I really wasn't looking to buy a new car as my 325i was only 2 years old. But, you know how it is to go shopping! I was looking for a Z4 (yes, it's my mid-life crisis!) and I logged on to your certified pre-owned list and fell in love with a red Z4. Whoever you have taking pictures and displaying your autos deserves big kudos from me! The displays were absolutely beautiful.

Well, once I saw the red Z4, I talked my husband into taking me for a motorcycle ride and it just happened to be in your area so, I asked him to stop by to see it. Honestly, I had no intention of really buying it, I just wanted to see it. We stopped by this past Monday and met with Jay. My husband, Dave, took it for a test ride. As I was in my motorcycle clothes and it's just a hassle to breath in them, let alone try to get into a sports car, I passed on a test ride. But, the fever was building. I came back on Tuesday and was greeted by John Wolff.

Wow, you really have a great salesman in John! He really doesn't live up to the bad reputation of a car salesman. He was professional, courteous, very knowledgeable, personable, funny, entertaining and extremely helpful. We negotiated a little on Tuesday but there were some issues we needed to work out (such as talking my husband into letting me buy it!). I called John on Tuesday evening because I was concerned about a service issue, I wanted to be sure my Blackberry was going to integrate with the car, wanted the price to come down a little, etc. First thing Wednesday morning John called me with the answers. He had taken his own Blackberry and set it up to be sure mine would work. He handled the service issue with the service department and gave me the good news the price was dropped. I was so impressed he called me back with such promptness and knowledge. I absolutely love great customer service. So, it was a deal I really wanted.

I came back to the dealership that afternoon so I could get up to speed with the functions of the car. John spent a lot of time with me teaching me the functions. I was amazed he really knew the car, inside and out. I purchased my 325i from Neda in Beverly Hills however, John was the most knowledgeable salesman, negotiator and teacher all in one and I really appreciated him spending so much time teaching me. My husband and I both really enjoyed his service and appreciated his honest integrity thought the process.

Once the finance part of the deal was ready, we had the pleasure of working with John French. As John and my husband are both motorcycle enthusiasts, we all got along great. John was very helpful, entertaining and made the finance part of the deal very enjoyable. Then, he asked us to wait, and came back to give us a couple of key fobs. Wow, that was great and we appreciated his kindness.

By the time we were done with finance, it was nearly 8 pm. I know John Wolff was supposed to be off by 4 and he was still there waiting for us and surprised us with the mats for the car. I honestly was amazed.

The part of the evening that I think I was most amazed with was John Wolff's courtesy in introducing Dave and I to Ray Briones. I'm not sure why this impressed me so much, but I was. I guess it was like bringing us into the Hendrix Auto family and I was genuinely touched by this gesture. It was late, I'm sure John wanted to get home, and yet he took the time to introduce us to his sales manager. And Ray was very kind, and told Dave and I that when we bring the car in for service to be sure and stop by to tell him hello. As Dave and Ray both own Ducati's, there was another nice bond formed.

Donna, I will tell everyone this story of what a GREAT experience we had with East Bay BMW, from the Internet, to John Wolff, to John French, to Ray Briones. You should be very proud of your staff and honored to have such dedicated, loyal and knowledgeable professionals working with you.. Please be sure to let each of these gentlemen know how much we appreciated everything and also please give your Internet person our compliments. Please know that Dave and I will be very happy to recommend East Bay BMW to everyone.

Sincerely,

Shelley Crivello

East Bay BMW Client
Sept 5, 2008

BMW X5 4.8i--Room For Everything. Except Improvement

Special Offer from East Bay BMW in Pleasanton 2007 BMW X5 4.8i

MSRP $67,825.00

NOW $61,500.00*

Exterior: Space Gray Metallic

Interior: Black Nevada Leather

Options: Premium and Sport Package, Rear, Cold Weather, Premium Sound, 3rd Row Seat, IPod Adaptor, Roof Rails, Running Boards

VIN: LZ45551; stock: 271380; offer expires 3/31/08; special offer only available on this vehicle
*excludes tax, title, government fees

Satisfied Customer Testimonial from Jean Cordalis Carmichael, CA

Dear East Bay BMW,

I just wanted to send you an email to let you know what a fantastic car-buying (leasing) experience I had at East Bay BMW thanks to your incredible staff. From the moment I sent my first email to Jason Rigor, Business Development Representative, everyone was responsive, available, and accommodating to my every need and desire. It couldn't have been more different from my recent experience from another BMW dealer that eventually made me drive 100 miles one-way and pay higher sales tax to come to you.

Buying a luxury dream car, like BMW, should be fun, and it has been. Phil Wiltz, Client Advisor, offered me a test drive right away and was obviously committed to getting me the car I wanted. He was concise and clear about the various buy/lease options. David Manalo, Financial Services Manager, was delightful to deal with and sped through the paperwork, and threw in a couple of things like the iPod touch that I don't believe he necessarily had to do. They both worked very hard to help me with scheduling things like the LoJack installation, knowing I have a very busy schedule. The entire time I felt like the most important customer in the place.

Oh, and my new 2008 BMW 650i Coupe is UNBELIEVABLE. I am just loving it. I've only had the chance to drive it on a hilly twisty road once, but the performance was incredible. In short, I can't think of anything that could have gone better, and I will unhesitatingly recommend East Bay BMW to anyone I know who is even thinking about buying a BMW. It's been 14 years since I bought my last BMW at East Bay BMW, but I don't think it will be quite as long before the next one.

Sincerely,
Jean Cordalis Carmichael, CA

East Bay BMW receives BMW Center of Excellence honors from BMW of North America

East Bay BMW is a premier full-service BMW dealership in Pleasanton, California. BMW of North America has recently officially announced that East Bay BMW is a 2007 Center of Excellence.

East Bay BMW has been a Center of Excellence four consecutive years--2002, 2003, 2004, 2005 and now again in 2007. East Bay BMW's extraordinary sales leadership and high quality "excellent" customer satisfaction has enabled East Bay BMW to be one of only 7 BMW dealers across the United States, among the 338 BMW centers to be awarded this prestigious award. For more information visit http://www.eastbaybmw.com/

The Center of Excellence Award recognizes East Bay BMW for providing "excellent" client care, promoting the BMW brand, offering premium quality facilities while achieving key business objectives related to all departments— sales, service, parts, detail and finance. BMW sales and service customers are given an opportunity to evaluate their sales and service experience via an independent survey. The survey results from 2007 were analyzed and East Bay BMW was awarded the top honors of once again being named a BMW Center of Excellence - 2002, 2003, 2004, 2005, 2007.

To experience "excellent" customer satisfaciton visit East Bay BMW conveniently located off I-580 at Santa Rita Exit.