"My service advisor, Jim Burke, was totally awesome!! I was able to get a "loaner" vehicle, thanks Jim and Ryan:-) I moved just south of Half Moon Bay, CA last year and I went to the BMW Dealership closest to me (I won't mention their name) to make an appt. for the work I needed done. I thought all BMW's are the same & I would be treated great as I've always experienced at the Pleasanton BMW, plus It would save me time not having to drive 85 miles one way. Unfortunately, It was the exact opposite of Pleasanton BMW. It took quite a while to be acknowledged & when asking for an estimate on the service, I felt like it was an inconvenience to the service advisor who was helping me. It was definitely worth the 170 mile round -trip go out Pleasanton!!!!"
Again thanks Jim for your kind, professional attitude:-)
Melissa Shough
2005 BMW 325i Sedan
Showing posts with label Excellent Service Experience. Show all posts
Showing posts with label Excellent Service Experience. Show all posts
Tuesday, August 4, 2009
Tuesday, March 24, 2009
East Bay BMW Service Department Customer Testimonial
"East Bay BMW should provided consultative services on customer service to the rest of the business world to teach and show how customer service is done. Great job all of you, and specially Erin Spinelli, Service Coordinator. Terrific experience! "
Fernando Cristancho
2005 BMW 330i Coupe Client
March 19, 2009 Service visit at East Bay BMW
Fernando Cristancho
2005 BMW 330i Coupe Client
March 19, 2009 Service visit at East Bay BMW
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