"My sales representative was Charles Slan. I have told everyone about the extra effort he invested in me and this sale. I had two vehicles and a horse trailer that I wanted to trade in. I'm certain he wasn't expecting anything like that when he came to work the day I showed up. He was very easy to work with. He called when he said he would call, showed up on time for our appointments, and even climbed a ladder and programed my garage door opener for me. What a nice man. I don't know if he's due for a raise, but if he is, please go the extra mile for him, as he did for me."
Judith Ann Gablehouse
2009 BMW X5 xDrive48i
Thursday, October 29, 2009
Tuesday, October 27, 2009
Champion's Weekend at Homestead Miami Speedway
This is your opportunity to see the final Sprint Cup race of 2009 in first-class style. But you have to hurry; the Sweepstakes ends November 2, 2009. Visit Hendrickcars.com to submit a sweepstakes entry. The winner will receive:
· Two tickets to the Ford 400 – Sprint Cup Series Championship
· Hendrick VIP Experience at Homestead Miami Speedway – November 22, 2009
· Hotel and Airfare for two
· Personal Hendrick Motorsports tour guide
· Meet and Greet a Hendrick Motorsports team driver
· Tour a Hendrick Motorsports team hauler
· Two tickets to the Ford 400 – Sprint Cup Series Championship
· Hendrick VIP Experience at Homestead Miami Speedway – November 22, 2009
· Hotel and Airfare for two
· Personal Hendrick Motorsports tour guide
· Meet and Greet a Hendrick Motorsports team driver
· Tour a Hendrick Motorsports team hauler
Visit Hendrickcars.com to register. While you're there, search East Bay BMW's Certified Pre-Owned and Used car inventory. In addition, Hendrickcars.com has up to 5,000 top quality pre-owned vehicles. Just like Jimmie Johnson, Jeff Gordon, Dale Jr. and Mark Martin say, it makes a difference when you drive a Hendrick car.
Visit Hendrickcars.com and good luck in the sweepstakes!
Rich Cartledge, Client Advisor at East Bay BMW for 15 years
"I can't begin to explain the level of professionalism, patience, integrity and character that Rich Cartledge upholds. Without exaggeration he is on a completely different level than his peers. In fact I cannot say I've encountered any other salesman that comes close in easily over 10 years worth of car shopping ventures. By far he outshines any of the salesmen and women I've worked with during this most recent car buying experience in the Bay Area.
Larry, I want you to realize that Rich Cartledge is the reason I chose a BMW in the first place, and he is the reason that I purchased it from East Bay . I want to impress upon you that I would never show loyalty to a salesman or dealership like I have done with Rich and East Bay . He is that remarkable.
I want you to realize that I when it came down to the final decision to choose a vehicle and sign the sales contract, I literally walked away from a perfectly good vehicle in beautiful condition at another dealership with an offer most would never see. I walked away not knowing if the car I looked at briefly and actually never drove at East Bay would be as nice or even available by late yesterday evening. I did this because Rich deserved that sale and he deserved that risk on my part. Why? He invested several hours with me over the course of multiple visits and countless test drives. Each encounter with Rich enabled me to appreciate and discover these beautiful vehicles to a level that only a truly passionate connoisseur could do. In short he is inspiring.
As it turned out the vehicle was available and was in pristine condition. The sales process was well thought out, efficient and pleasant. I appreciated Rich for pulling the carfax and certification inspection form that the technician had filled out. It was quite late after the sales process, well after closing, yet Rich took the time to show us the vehicle features and even synchronize a cell phone. That is dedication to a customer. I would like to thank him for all his time, and I would like to hope that he gets the recognition he deserves for his hard work and rare talent."
Regards,
Dan Prudhomme
2006 BMW 330i
Larry, I want you to realize that Rich Cartledge is the reason I chose a BMW in the first place, and he is the reason that I purchased it from East Bay . I want to impress upon you that I would never show loyalty to a salesman or dealership like I have done with Rich and East Bay . He is that remarkable.
I want you to realize that I when it came down to the final decision to choose a vehicle and sign the sales contract, I literally walked away from a perfectly good vehicle in beautiful condition at another dealership with an offer most would never see. I walked away not knowing if the car I looked at briefly and actually never drove at East Bay would be as nice or even available by late yesterday evening. I did this because Rich deserved that sale and he deserved that risk on my part. Why? He invested several hours with me over the course of multiple visits and countless test drives. Each encounter with Rich enabled me to appreciate and discover these beautiful vehicles to a level that only a truly passionate connoisseur could do. In short he is inspiring.
As it turned out the vehicle was available and was in pristine condition. The sales process was well thought out, efficient and pleasant. I appreciated Rich for pulling the carfax and certification inspection form that the technician had filled out. It was quite late after the sales process, well after closing, yet Rich took the time to show us the vehicle features and even synchronize a cell phone. That is dedication to a customer. I would like to thank him for all his time, and I would like to hope that he gets the recognition he deserves for his hard work and rare talent."
Regards,
Dan Prudhomme
2006 BMW 330i
Monday, October 12, 2009
2nd Purchasing Experience from East Bay BMW
"I purchased my first BMW in 2000 from East Bay BMW. This second time in purchasing a new BMW, I enjoyed excellent service from the East Bay BMW team no matter who I interacted during my time at the dealership. I am a loyal BMW customer and will continue to serve as a reference for the East Bay BMW dealership and service team."
Carin E Kaltschmidt
2009 BMW Z4 sDrive30i
Carin E Kaltschmidt
2009 BMW Z4 sDrive30i
Monday, October 5, 2009
Car and Driver's Review of a Certified Pre-Owned BMW
'It has the look of a new car inside and out,' they said. 'When I drove it, there was the same unworldly smoothness that always impressed in new BMWs...it can slice through traffic with its effortless power and precise, nimble handling, yet when cruising at 75 mph, it achieves nearly 30 miles per gallon.'
Excerpt from: http://www.bmwusa.com/standard/content/cpo/default.aspx
Click Here to download the entire article from Car and Driver: CarandDriverCPO.pdf
Thursday, October 1, 2009
Join East Bay BMW for the unveiling of the BMW 5 Series Gran Turismo
BMW 5 Series Gran Turismo
The First of It’s Kind.
Join East Bay BMW as we unveil the BMW 5 Series Gran Turismo—for one night only.
Date: Thursday, October 22, 2009
Time: 4-6 p.m.
Location: East Bay BMW
RSVP: 925-251-7061
No test drives offered during the event.
Thursday, September 24, 2009
BMW Service Experience at East Bay BMW
"I have brought my car to East Bay BMW many times. Scott Murphy is the most professional, courteous person I have ever worked with in car sales/service truly second to none. I have a Volvo, Cadillac, and GM cars too and their customer service does not even come close to the customer service I receive at East Bay BMW especially the help Scott Murphy gives me. Thank you for being the best."
Louise Welter
2006 BMW 750Li
Louise Welter
2006 BMW 750Li
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